Open Inbox
1. Open the Owner App on your phone.
2. Tap the Inbox tab in the bottom navigation.
3. Use the tabs at the top of the Inbox to switch between Support, Reviews, and Forms channels.
What's in each channel
Channel | Description |
Support | Guest support requests tied to a specific order, submitted through your Owner.com website. |
Reviews | Every Google review your restaurant receives, including reviews not driven by Owner's automated review system. |
Forms | Every form submission from your Owner.com website, like catering, events, and hiring forms. |
Replying to a guest
Every Chat has a text box at the bottom. Type your response there and tap send. What happens next depends on the channel.
Support. Your phone's SMS app opens with the message pre-filled, ready to send to the guest from your own phone number.
Reviews. Your reply posts publicly to Google as your restaurant. Tap the pencil icon for an AI-generated draft you can edit before sending.
Forms. Your phone's email app opens with the message pre-filled, ready to send to the guest from your own email address.
ℹ️ For Support and Forms, replies are sent from your own phone number or email address. The guest sees the response coming from you directly.
More actions in a Chat
Tap the lightning bolt icon in the top right corner of any Chat to open the Actions menu.
✅ For a quick call, tap the phone icon at the top of any Chat. You don't have to open the Actions menu just to call.
Guest details. Shows the guest's name, contact info, and any prior interactions.
Call guest. Opens your phone dialer.
Email guest. Opens your phone's email app pre-addressed to the guest.
Refund. Issue a full or partial refund. Available for Support Chats with a linked order.
Mark unread. Saves the Chat so you can come back to it later.