Set pickup instructions for each location in the Owner app or Owner Dashboard so guests and delivery drivers know where to collect orders. Guests and drivers each get their own instructions.
Add instructions for guests
These are for pickup orders. Guests who order delivery won't see them.
Go to Settings › Orders and delivery.
Open Kitchen. At locations using Owner POS or a kiosk, this is called In-store operations.
Under Pickup instructions, open the Guests tab.
Write where guests should go when they arrive. You have up to 280 characters.
Click Save.
✅ Tip: Put the most important detail first. The text message guests get when their order is ready shows only the first 150 characters, so anything longer gets cut off.
Where guests see your instructions
Your instructions appear in four places, so guests can find them whether they're on their phone or in their email:
The order tracking screen in the Owner app
The order confirmation page on your website
The order confirmation email
The text message they get when their order is ready
If you leave the Guests tab empty, none of these show a pickup instructions section at all.
Add instructions for delivery drivers
When a delivery order from your own website or app goes out with a DoorDash or Uber Eats driver, that driver has to find your pickup counter too. You can give drivers their own directions, separate from what guests see. Guests never see this text.
Under Pickup instructions, open the Delivery drivers tab.
Write where drivers should go to collect orders. You have up to 200 characters.
Click Save.
ℹ️ Note: DoorDash and Uber Eats send this text to their own drivers, so we can't control when it arrives or how it looks. We also add a line telling the driver to call your restaurant if they still can't find you.