ℹ️ Requires Owner POS. Kiosks aren't covered, so a kiosk can't take orders while your internet is down.
What keeps working when your internet is down
Your team can keep serving guests. This runs on POS Hub, which works quietly in the background on one of your tablets, so there's nothing to turn on and nothing to do differently. Everything syncs back up once you're online again.
These all keep working with no internet:
Taking orders
Your menu, prices, and taxes
Cash payments
Card payments through the reader
Tips, splitting a check, and paying later
Discounts
Loyalty redemption
Table numbers
Voids and refunds
Your orders screen
Kitchen tickets and printing
Your cash drawer
These need an internet connection:
Signing in
Typing a card number by hand
Gift cards
Reports
Clocking in and out
Looking up a guest
Delivery quotes
Changing your settings
Signing in needs an internet connection
Anyone already signed in keeps working as normal. Anyone who isn't signed in has to wait until you're back online, so it's worth thinking about before a shift change.
Card payments during an outage
Card payments through the reader still go through, and your guest gets their receipt as normal. We can't charge the card until you're back online, so there's a small chance a card declines after your guest has left. Your router's cellular backup usually keeps you connected, so this is rare.
Why your order numbers look different
Orders you take in store or over the phone start at 2001 each day. Online orders still start at 1. Some restaurants see numbers in the 3000s, which is also normal. Your orders are not affected.