Owner shows live tracking for every Uber Eats and DoorDash delivery placed through Owner, including driver status and location. The Owner App gives you the fullest view.
In the Owner App
Open the Owner App and tap the Orders tab.
Tap the delivery order. The Order Details screen shows an In progress pill with a countdown and a progress bar.
Tap the progress bar to open the full Delivery Status view.
The Delivery Status view shows:
A live map with the courier's location.
The driver's name and photo, and a Call driver button.
An estimated delivery time.
A timeline of each milestone: driver assigned, arrived at store, headed to customer, arrived, and delivered.
For Uber Eats orders, the delivered step also shows a drop-off photo. This helps when a guest says their order never arrived.
On the Owner tablet or POS
Open the order from the Orders screen. It shows:
The delivery provider.
The driver's name, phone, and photo.
The ETA.
The delivery status.
Tap Track Delivery to open the provider's tracking page.
In the Owner Dashboard
Open the order and click Track on Uber Eats or Track on DoorDash to open the provider's live tracking page. This button only appears when the order has a third-party tracking link.
ℹ️ Note: Owner can't track in-house deliveries. When you use your own drivers, there's no live tracking because Owner doesn't know where your driver is.