When you run out of something mid-shift, mark it sold out in Square. It stops being orderable at your register and it comes off your Owner online ordering menu, so guests can't order what you don't have.
ℹ️ Options and option groups are also known as modifiers and modifier groups. Square calls them modifiers on its own screens.
Square's Mark as Sold Out setting works on a whole item or on a single option, such as one protein or sauce.
You choose when it comes back. Square can reset the status automatically at the end of the business day, or hold it until you turn the item back on yourself.
✅ Tip: you can mark something sold out from the Square POS app, the Square Dashboard or your Square KDS, so you don't need a computer to do it in the moment.
Mark an item sold out
From the Square POS app
From the Square POS app
Open the Square POS app on your device.
From the checkout screen, tap the item you want to mark as sold out.
Tap Available to edit availability.
Select Sold Out.
Choose when to reset availability:
End of Day, which resets automatically when your business day closes
Stays Sold Out, which holds until you turn it back on yourself
From the Square Dashboard
From the Square Dashboard
Log in to squareup.com/dashboard.
Go to Items > Item Library.
Select the item you want to update.
Toggle its availability to Sold Out.
Save changes.
Mark an option sold out
Options sit inside option groups, so the path is slightly different from an item. On Square's screens these are labelled Modifiers.
From the Square POS app or Dashboard
From the Square POS app or Dashboard
From the POS app: Go to ≡ More > Items > Modifiers
From Dashboard: Go to Items > Modifiers
Open the Modifier Set that contains the modifier you need to update.
Find the specific modifier and tap or click to edit it.
Mark it as Sold Out.
Save changes.
Make an item available again
An item set to Stays Sold Out waits for you to turn it back on:
Follow the same path used to mark it sold out (POS app or Dashboard).
Toggle availability back to Available.
Save changes. The item is available to guests again straight away.
⚠️ An item set to End of Day comes back on its own at the start of the next business day. Check your frequently sold out items at the start of each shift so nothing comes back before you're ready.
More from Square
Mark Items and Modifiers as Sold Out, Square's own guide