Owner connects to Lightspeed through Otter, our integration partner. Otter reads your menu straight from your Lightspeed POS, so you won't rebuild it anywhere, and orders from your Owner site inject into Lightspeed automatically.
đ¨ K-Series only. This integration works with Lightspeed K-Series and nothing else. Lightspeed X-Series and the other Lightspeed products aren't supported. Check which one you're on before you start, because it's the difference between this working and not.
Before you start
You can get into your Lightspeed K-Series Back Office.
Your Owner contact has started the request on our side. Otter emails you a login within 24 hours of that, so wait for it before going further.
â ď¸ Used another integration provider before, such as Chowly, Deliverect, Checkmate or OLO? Contact them and ask them to remove the integrations from your delivery partners, not just disconnect them. Your delivery partners won't let Otter connect while the old ones are still attached. This is the single most common thing that stalls a setup.
Step 1: Get your Lightspeed menu ready
Otter reads your menu exactly as it stands in Lightspeed, so it needs to be finished and tidy first. In your Back Office, check that:
Every category you want online is in the POS.
Every item, variation and modifier exists exactly as you want guests to see it.
Names, descriptions and prices are all reviewed and correct.
You have payment methods labelled Cash and Card.
You have an order profile set up for delivery orders.
â ď¸ Tidy the menu before you connect, not after. Whatever is in Lightspeed is what guests will see, and item names have to match between Lightspeed and Otter for orders to inject.
Step 2: Connect Lightspeed to Otter
Go to
manager.tryotter.comand log in, or use the link in the email Otter sent you.Click the profile icon in the top right corner.
Go to Settings, then Integrations.
Click Explore next to Lightspeed. If you don't see it, search for Lightspeed in the integrations search bar.
Click Connect Lightspeed.
Lightspeed walks you through signing in and granting Otter access. Follow the prompts.
Lightspeed now shows as a connected integration in your list. That's this step done.
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No email from Otter after 24 hours? Go to manager.tryotter.com, click Forgot password?, enter the same email address your Owner contact used, and click Reset password. You'll get login instructions straight away.
What happens next
Tell your Owner contact once Lightspeed shows as connected, and let them know which categories you want on your Owner menu and whether any items should be left off, like dine-in only dishes. They'll run the first menu sync and finish the setup.
Once you're live, your menu and prices sync from Lightspeed automatically every 6 hours. Keep making changes in Lightspeed as you always have. Orders will only inject while your iPad is switched on and accepting orders.