You can add a charge or issue a refund on a paid order in your Owner Dashboard, the Owner App, or on your Owner tablet.
Requirements
A paid order
User permissions that include issuing charges and refunds
⚠️ If you use a POS integration, refund the order in Owner. Do not refund it through your POS system.
In the Owner Dashboard
Open the order.
Click Add Refund or Add Charge at the top of the order.
Enter the dollar amount.
Confirm the charge or refund.
In the Owner App or on your Owner tablet
Open the order.
Tap the Actions menu.
Tap Add Refund or Add Charge.
Enter the dollar amount.
Confirm the charge or refund.
ℹ️ Note: You can refund an order up to 180 days after the original transaction. This is a card-network rule and can't be extended.
To learn when the guest gets their money back, see "How long does a refund take?"