AI Phone answers your restaurant's calls, takes pickup and delivery orders, and answers guest questions. You manage it from Phone in your Owner Dashboard, or the Owner App.
Requirements
Owner POS and online ordering, set up and taking orders
The Manage marketing permission (Admin or Manager by default). See How staff and permissions work in Owner.
Before you start
AI Phone is part of the Owner Growth System. When you sign up, the Owner team sets it up for you as part of your onboarding. Don't have it yet? Go to Phone in your Owner Dashboard and click Join the waitlist. We'll reach out when it's ready for your restaurant.
How AI Phone works
When a guest calls your restaurant, AI Phone answers the call.
Takes pickup and delivery orders. Pickup orders go straight to your Owner POS, marked AI Phone. For delivery, AI Phone takes the order on the call, then texts the guest a link to add their address and pay.
Answers questions. It uses the answers you give it, like your hours or parking. See Teach AI Phone about your restaurant.
Connects guests to your staff. It sends the call to your staff when a guest asks for a person, has a complaint, or needs something it can't do.
Speaks English and Spanish. It answers in English and switches to Spanish when a guest speaks Spanish.
ℹ️ Note: Guests can press 0 at any time to reach your staff.
How setup works
The Owner team sets up AI Phone with you during your onboarding. Here's what to expect:
Your website and online ordering go live, and Phone Routing starts answering your calls.
While your Owner POS is being set up, your Phone Routing calls help train AI Phone on how your restaurant handles calls.
Once your Owner POS is live, the Owner team turns on AI Phone with you.
During setup, you can keep your current phone number or get a new one. If you get a new number, Owner updates it across your major online listings, and your existing number keeps working.
Review calls and give feedback
The Calls page lists every call AI Phone answers, with how each call ended, like Order placed or Transferred. Open a call to read the transcript and play the recording.
In your Owner Dashboard, go to Phone › Calls.
Click a call to open it.
Choose Good call or Needs improvement.
Add a note about what happened, then click Submit feedback. Your feedback gets submitted directly to our AI Phone team.
Pause or resume AI Phone
Pause AI Phone when you want your staff to answer every call. Calls keep reaching your staff while it's paused.
With one location selected:
In your Owner Dashboard, select your location at the top of the left menu.
Click Settings at the bottom of the left menu, then click Phone. Or go to Phone › Calls and click the gear icon.
Click Phone setup.
Click Pause AI Phone.
Click Pause to confirm.
With All locations selected:
In your Owner Dashboard, select All locations at the top of the left menu.
Click Settings at the bottom of the left menu, then click Phone. Or go to Phone › Calls and click the gear icon.
Click Manage locations.
Next to the location, click the three dots.
Click Pause AI Phone. It pauses right away.
To turn it back on, follow the same steps and click Resume AI Phone.
ℹ️ Note: You can also pause or resume AI Phone in the Owner App. Tap More › Phone, then tap the gear icon. The rest of the steps are the same.
✅ Tip: Have more than one location? Check the box next to each one, then click Pause AI Phone or Resume AI Phone.
FAQ
How do guests pay for phone orders?
How do guests pay for phone orders?
AI Phone never asks for card details on the call. For pickup orders, guests get a text confirming their order, with a secure link to pay ahead. They can also pay when they pick up. For delivery orders, guests get a text with a link to add their address and pay.
Can AI Phone take delivery or catering orders?
Can AI Phone take delivery or catering orders?
AI Phone can take delivery orders. It takes the order on the call, then texts the guest a link with their order ready. The guest adds their address and pays through the link, which confirms they're in your delivery area. Catering orders aren't supported yet. For catering, AI Phone offers to connect the guest to your staff.
What happens when I use all my included minutes?
What happens when I use all my included minutes?
AI Phone keeps answering calls. Each extra minute has a per-minute fee. Extra minutes are billed at the end of your billing period. They show on your bill as AI Phone additional minutes. To see how many minutes you've used, open the Billing page.
Does AI Phone tell callers the call is recorded?
Does AI Phone tell callers the call is recorded?
Yes. A short message plays before AI Phone answers to let callers know the call may be recorded.
How do I stop using AI Phone?
How do I stop using AI Phone?
To stop it for a while, pause it. To cancel AI Phone, contact Owner support.