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How do I adjust prep time on the Owner POS and Owner Tablet?

The prep time button in the order header lets you push a pickup time forward or back in 5-minute steps. Use it when the kitchen is running ahead or behind.

1. Open the Orders screen and tap the order you want to adjust.

2. Tap the prep time button in the order header. It shows the current pickup time or a countdown (e.g., "Prep in 12:30"). The prep time display changes based on order status:

Status

Display

Not started

Shows "Pickup at [time]"

In progress

Shows a live countdown ("Prep in MM:SS")

Scheduled

Shows the scheduled pickup time

⚠️ The prep time button is only interactive on orders with a Not started or In progress status. You can't adjust prep time on completed or cancelled orders.

3. Tap + or to adjust the time in 5-minute steps.

4. Tap Done.

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