Owner.com

The Orders screen shows every order placed at your location. Search by phone number or name, filter for scheduled orders, and tap any order to see its full details.

How do I find and view orders on the Owner POS and Owner Tablet?

Each order moves through statuses as your team works on it. Update the status from the order detail panel to keep your workflow on track.

How do I update an order's status on the Owner POS and Owner Tablet?

The prep time button in the order header lets you push a pickup time forward or back in 5-minute steps. Use it when the kitchen is running ahead or behind.

How do I adjust prep time on the Owner POS and Owner Tablet?

When a guest submits a catering request, it appears on your Orders screen with a "Requested" status and a countdown timer. Accept or decline before the request expires.

How do I accept or decline a catering request on the Owner POS and Owner Tablet?

Unpaid orders show an "Unpaid" tag in the order detail panel. Use the Open in Checkout button to load the order into Checkout and collect payment.

How do I complete payment on an open order on the Owner POS and Owner Tablet?

Cancel orders from DoorDash or UberEats directly from the Orders screen. You'll select a cancellation reason and the marketplace handles the guest refund.

How do I cancel a marketplace order on the Owner POS and Owner Tablet?

Copy an existing order to start a new cart with the same items. Useful when a guest wants to reorder or when you need to recreate a similar order.

How do I copy an order to a new cart on the Owner POS and Owner Tablet?

Print a kitchen ticket or a guest receipt for any order from the Orders screen.

How do I print an order ticket or receipt on the Owner POS and Owner Tablet?

Add an extra charge to a paid order when you need to collect more from the guest. The charge goes to the card on file.

How do I add a charge to an order on the Owner POS and Owner Tablet?

Issue a full or partial refund from the Orders screen. Card refunds go back to the original payment method. Cash refunds open the cash drawer automatically on Owner POS.

How do I refund an order on the Owner POS and Owner Tablet?

Switch an order between pickup, delivery, in-house delivery, and third-party delivery from the Orders screen. Available options depend on your delivery settings and the current fulfillment type.

How do I switch an order between pickup and delivery on the Owner POS and Owner Tablet?

For orders delivered by DoorDash, UberEats, or another third-party service, the Orders screen shows live delivery status and driver details.

How do I track a delivery on the Owner POS and Owner Tablet?

When a new order comes in, a full-screen notification appears with the order details. Confirm the order, adjust the pickup time, or print a ticket right from the notification.

How do I manage new order notifications on the Owner POS and Owner Tablet?

View, manage, and take action on all incoming and past orders across every channel.

Orders

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