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Refund an order paid entirely with reward points

If a guest paid for their whole order entirely with reward points, you can refund it by voiding the order from your Owner Dashboard.

  1. Open the order in your Owner Dashboard.

  2. Click Add Refund. On a fully-redeemed order (total $0), this switches to Void Order, with no amount to enter.

  3. Add a comment, then click Void Order.

The order shows as Voided, and the guest's redeemed points return to their account automatically.

ℹ️ If the points don't return to the guest, contact Support and we'll restore them.

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