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How do guests redeem their loyalty points?

Your guests can redeem their loyalty points for free items, online or in store. Online, they need to be signed in to their account first.

Online, while ordering

  1. On your restaurant's website, click Order Online.

  2. Sign in to the account.

  3. Click a menu item. Two options appear, pay with points or pay with money. Choose pay with points.


Online, from the Rewards menu

To see everything points can be redeemed for, click the person icon at the top, then Rewards. It lists every item that can be redeemed with points.


In store, on the Owner POS

In store, your staff redeem a guest's points at checkout on the Owner POS:

  1. Add the guest's items to the cart.

  2. Have the guest enter their phone number on the customer-facing tablet so their account is attached to the order.

  3. Open Redeem items (from the cart or the pay actions menu) and choose which eligible items to cover with points.

  4. Take payment as usual.

Points can't be combined with a coupon on the same order.


ℹ️ Points can also be redeemed in your mobile app, and expire 6 months after they're earned.

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