Update your menu yourself in your Owner Dashboard, or email Owner Support and our team will make the changes for you.
Choose how to update your menu
Small changes are usually fastest to make yourself. Big changes are easier to hand to our team.
Make the change yourself: Best for one or two quick changes, like a new price or a new item. See Create a new menu item, Edit a menu item, Change a menu item's price, or Delete a menu, category, item, or option.
Ask Owner Agent: Add, edit, or remove one item at a time. Open Ask Owner in your Owner Dashboard or Owner App to ask Owner Agent.
Email our team: Best for big updates, like a new menu, a seasonal change, or many new prices. Email [email protected].
If your menu comes from a third-party POS (a POS from another company, not Owner POS), make item changes in that third-party POS. Settings marked Managed in your POS can only be changed there.
What to include in your email
Clear details help our team make the right change the first time.
Your restaurant's name and which locations to change.
The menu and category for each change.
What to add, change, or remove, with the new names, descriptions, and prices.
Your updated menu as a PDF or Word file, or a link to it, if you have one.
The date you need the change, if timing matters.
Removing something? Tell us if it's sold out for now, should come off one menu, or should be deleted for good. That way we don't remove something you still need.
Send menu photos
Our team matches each photo to an item by its file name.
Name each photo after its menu item, like Classic Cheeseburger.jpg.
Attach all the photos to the same email, if you can.
Send the email to [email protected].
Only send photos you took yourself or have permission to use.
Report a menu problem
If something on your menu looks wrong or is missing, tell us what you expected and where you see the problem.
The location and menu.
The item or category name.
Where you see it, like your website, your restaurant's app, your Owner POS, or a delivery app such as DoorDash.
A screenshot or link, if you have one.
If guests can't order right now, say so at the top of your email so our team knows it's urgent.
What to expect
Depending on the size of the update, we aim to finish within 24 to 48 hours, or the same day when possible. We'll let you know when your changes are live.
Then open your ordering website and check a changed item, its price, and its options. Let your team know what changed so they can answer guest questions.